FAQs for Telenor Home Fiber

Application Process

You can buy Telenor Home Fiber internet service through online. Before buying ,you have to register through broadband.telenor.com.mm.
Checking service availability is required to know that Fiber internet service is available at your location or not.
You can check it here https://broadband.telenor.com.mm/check-coverage by pointing the exact location in map.

Customer can pay through 1-2-3 service:

  • 1. Paying at any 1-2-3 service counter by presenting the payment code
  • 2. Mobile Banking/ ibanking
  • 3. Web pay For more details, visit https://bit.ly/2zEjrcK
You can't cancel your order after payment process is done.

Document Verification

You will receive the SMS/email when your upload document is not consistent with your detail information and the service will be stopped until you upload the correct one
You need to upload the correct document again

Installation

Customers will be contacted within 2 business days for installation appointment once payment is done for submitted order.

Service

Telenor Broadband has a local power back up that guarantees that the service can be delivered during a power outage of up to 8 hours. (Getting power for router, that creates wifi, is customers' responsibility to enable wireless services to work)
Very, Telenor Broadband has a dedicated speed only for you and you can connect a cable in your outlet/router to guarantee the best speed. In your own wifi you will also be able to decide the amount of users on your connection. The router is also much closer to you which is important as all walls and distance has a negative impact on the quality of the service.
Telenor Broadband will be installed with a fiber connection that can handle speeds up to 1 Gigabit. This means that Quality and Speed guarantees ability for gaming, watching streamed TV/movies..

Subscription

Telenor Home Fiber Internet service is Prepaid subscription for now.
If you don't make bill payment till your pay due date, your subscription will be suspended. Your subscription will be terminated automatically if your subscription suspended period is 3 months long. And customer shall be responsible for returning the routers and equipment installed for Telenor Power Fiber in good working condition as at the date of installation.
Reactivation will be only available for the customer who are less than 90 days suspension period.
For reactivation request, there will two options.
Option 1: Please go to your profile page from this link https://broadband.telenor.com.mm/ , choose your order ID and submit reactivation request.
Option 2: Please contact to Telenor Broadband Call Center and ask to make reactivation by providing your CustomerID.

Billing & Payment

Your line will be reopened within 4 working hours in the same day.

Speed & Usage

The network is very stable and the speed to the router will always be the same, you can connect many users to the router but more users will affect the experience for each user.
Yes, you may use as much data as you want but you are not allowed to share or resell the service.

Can surf as much as you want

1. With Telenor Broadband you can surf as much as you like in the speed that you have chosen for your service.
2. All customers get a Wifi router that enables customers to do mobile surfing as well as fixed surfing using a cable to a computer or other device.
Yes, Telenor Broadband services are offered in different speeds and different prices. For different price plans of services will have different ability for number of people that can use service.
Customers can upgrade speed at any time and are allow to downgrade speed only after 90 days usage.
If network is down for a long time (longer then a week) there will be a compensation for paying customer.