FAQs about Monthly Quota Changes
FAQs for Product Migration
FAQs for Product Migration from using Wireless internet to Fiber internet.
Who are eligible for product migration?
Existing Telenor wireless customers whose want to use fiber service at same registered city are eligible for product migration.
What are the conditions of getting one month free subscription after product migration?
1. Customer has to return back CPE together with router, adapter, LAN cable and SIM card
2. Returned CPE device is still working and with same IMEI No. that Telenor provided
When do I need to return CPE?
You must return CPE back to technical team when they come to your home for installation.
How long it will take to get one-month subscription free?
You will receive SMS regarding service activation once installation is done. In this SMS, your subscription period will be one month. Free one month will be added into your subscription in 15 days later after CPE return.
Can remaining days of Wireless internet subscriptions be carried over in Fiber internet subscription?
No. But one month free subscription will be added in your Fiber internet subscription if you return back CPE.
What should I do first if Wireless subscription is not registered with my name?
You have to do “Change Ownership” first before submitting order to use Fiber internet.